{"id":5047,"date":"2023-07-04T12:14:29","date_gmt":"2023-07-04T12:14:29","guid":{"rendered":"https:\/\/customer-service.ai\/?p=5047"},"modified":"2023-07-04T13:34:38","modified_gmt":"2023-07-04T13:34:38","slug":"upload-chatgpt","status":"publish","type":"post","link":"https:\/\/customer-service.ai\/nl\/upload-chatgpt\/","title":{"rendered":"upload-chatgpt"},"content":{"rendered":"\t\t
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We hope you’re enjoying your experience with ChatGPT and it’s ability to transform your business! <\/span>\ud83e\udd16<\/span><\/span><\/p>

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We’ve been working hard to enhance our ChatGPT-4 powered chatbot ingestion methods, and today, we’re excited to announce our game-changing, new feature: Document Upload! <\/span>\ud83d\udcc1<\/span><\/span><\/p>

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Upload Documents To ChatGPT-Powered customer-service Chatbot<\/span><\/span><\/strong><\/p>

Here’s what’s new:<\/span><\/span><\/p>

\"\u2705\"\u00a0Effortless Uploads: Simply use your browser to upload files and build the chatbot of your dreams \u2013 no IT support needed! <\/span>Say goodbye to complicated integrations and hello to seamless chatbot creation.\u00a0<\/span><\/span>\"\ud83c\udf10\"<\/p>

\"\u2705\"\u00a0Fully Secure & Privacy-Preserving: Your security is our top priority. <\/span>Files are never stored on our servers (unless you choose to see them in responses), and we adhere to the strictest\u00a0 <\/span><\/span>security principles<\/span><\/span><\/a> \u00a0to ensure your data stays private and protected.\u00a0<\/span><\/span>\"\ud83d\udd12\"<\/p>

\"\u2705\"\u00a01400+ Document Formats Supported: From popular formats like PDF, HTML, and Microsoft Office documents to less common ones such as RTF, Email Archives (mbox), zips, and more \u2013 we\u2019ve got you covered!\u00a0\"\ud83c\udf1f\"<\/p>

\"\u2705\"\u00a0Audio\/Video Formats: Enhance your chatbot with rich media support! Upload files like mp3, mp4, mpeg, mpga, m4a, wav, and webm to make your chatbot more interactive and engaging.\u00a0\"\ud83c\udfb5\"\"\ud83c\udfa5\"<\/p>

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Upload Your Documents To Your ChatGPT-Powered Chatbot<\/strong><\/figcaption><\/figure>

Ready to experience the power of Document Upload?<\/p>

\"\ud83d\ude80\"\u00a0[Try Out the New Document Upload Feature Now!<\/a>]<\/p>

https:\/\/customer-service.ai\/wp-content\/uploads\/2023\/06\/stock-footage-visual-contents-concept-global-network-social-networking-service-streaming-video-communication.webm<\/a><\/video><\/div>

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Happy chatbot building!<\/p>

Case Study<\/h2>

Matthew Karp is a strategic HR Operations leader and uses AI to help HR departments use AI effectively to improve their operations. By uploading HR documents like employee guides and self-help documents, HR teams can become more efficient in their operations. In some cases, by using chatbots like customer-service that can answer questions based on your documents, you can have employees quickly get answers to their questions \u2013 without waiting on the HR team.<\/p>

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Testimonial : Matthew Karp \u2013 HR Professional<\/strong><\/figcaption><\/figure>

Ninja Tip (from Matt) : By connecting the customer-service chatbot to Twilio, you can provide non-technical employees who don\u2019t have access to desktop customers with access, via phone and SMS, to the knowledge in your HR documents. For example: Manufacturing employees who only have phones can call or text a number and get answers\u00a0exactly from the documents<\/strong>, without fearing that ChatGPT will make things up.<\/p>

FREQUENTLY ASKED QUESTIONS<\/h2>
  1. How is this different from free sites that allow me to upload a PDF?<\/strong><\/li><\/ol>

    This system is designed to be business-class commercial scale. We support 1400+ document formats and the platform is built to process multi-gigabytes of documents. In addition, we strive for the highest\u00a0security principles<\/a>.<\/p>

    1. What file formats are supported by the \u201cUpload\u201d feature?<\/strong><\/li><\/ol>

      We support over 1400+ document formats. From popular formats like PDF, HTML, and Microsoft Office documents to less common ones such as RTF, Email Archives (mbox), zips, and more \u2013 we\u2019ve got you covered!<\/p>

      1. Is there a file size limit for uploading documents?<\/strong><\/li><\/ol>

        Yes \u2013 each file cannot exceed 100MB at this time. If your file is larger than that, we suggest using an online file splitter to break it up into smaller files.<\/p>

        1. Can I upload multiple files at once, or do I need to upload them one by one?<\/strong><\/li><\/ol>

          Yes \u2013 you can upload upto 1GB of data in batches of 50 files.<\/p>

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          Add Files To customer-service Chatbot<\/strong><\/figcaption><\/figure>
          1. How do I access the \u201cUpload\u201d feature within the platform?<\/strong><\/li><\/ol>

            Please select the \u201cUpload\u201d option in the \u201cCreate Project\u201d flow.<\/p>

            1. Can I add more files to an existing project using the \u201cUpload\u201d feature?<\/strong><\/li><\/ol>

              Yes \u2013 Just navigate to \u201cData\u201d tab in the \u201cProject Settings\u201d and use the \u201cAdd Files\u201d option.<\/p>

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              Adding More Files to Your customer-service Project<\/strong><\/figcaption><\/figure>
              1. Is my data secure and private when using the \u201cUpload\u201d feature?<\/strong><\/li><\/ol>

                Yes. You can view our full\u00a0security principles<\/a>. And for added peace of mind, you can even choose the \u201cDelete Immediately After Processing\u201d option that immediately removes the files from our system after processing.<\/p>

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                Privacy-First, Delete Files Immediately After Processing<\/strong><\/figcaption><\/figure>
                1. Are there any restrictions on the number of files I can upload based on my subscription plan?<\/strong><\/li><\/ol>

                  Yes \u2013 the number of files is limited by the subscription plan, though its unlikely you will hit that limit (For example: the $49 plan allows 1,000 files). Do note though, that the amount of words is limited based on the subscription plan. For example, the $49 plan allows about 10M words.<\/p>

                  1. Can I delete or replace files after they have been uploaded?<\/strong><\/li><\/ol>

                    Yes \u2013 Just navigate to the \u201cData\u201d tab in the \u201cProject Settings\u201d\u00a0 and you can \u201cdelete the files\u201dManage Files\u201d from our system and the index.<\/p>

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                    Managing Files in your Custom Chatbot<\/strong><\/figcaption><\/figure>
                    1. How does the system process and utilize the uploaded documents to enhance the chatbot\u2019s knowledge?<\/strong><\/li><\/ol>

                      The system extracts text from the uploaded documents and then uses OpenAI\u2019s large language model (LLM) called \u201cembeddings\u201d to index the text chunks. These embeddings are then used to do a semantic search when the chatbot is asked a question (Here is a\u00a0tutorial<\/a>\u00a0on how this process works)<\/p>

                      1. Is it possible to integrate the \u201cUpload\u201d feature with other applications using the REST API?<\/strong><\/li><\/ol>

                        Yes \u2013 our API is now live (See\u00a0documentation<\/a>). You can also refer to the\u00a0cookbook<\/a>\u00a0for some quick examples.<\/p>

                        1. Can I mix sitemaps and uploaded files? I uploaded files, now I want to add my Youtube channel.<\/strong><\/li><\/ol>

                          Absolutely. Now, with our\u00a0multi-source data integration<\/a>\u00a0feature, you can mix-and-match various sources.<\/p>

                          So you can technically start by uploading files. Then add your website. Then add your Youtube channel and so on. This way, your chatbot gathers more and more intelligence from which to draw its answers from.<\/p>

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                          Multi-Source Data Integration With customer-service<\/strong><\/figcaption><\/figure>
                          1. How can I make sure the chatbot answers only from my uploaded documents?<\/strong><\/li><\/ol>

                            With customer-service, this is the default behaviour. We have built a rock-solid wall around the ChatGPT responses so that it does not\u00a0hallucinate<\/a>\u00a0and make things up. This is an unique feature of customer-service and is important to businesses to ensure trust in the responses.<\/p>

                            1. I uploaded multiple documents to my chatbot. Can I see which document was used in the ChatGPT response?<\/strong><\/li><\/ol>

                              Yes. <\/span>We created a feature called \u201c <\/span><\/span>Citations<\/span><\/span><\/a> \u201c. <\/span>This shows you the sources of the text that were used in creating the response. <\/span>This is very important to businesses to ensure trust in the responses.<\/span><\/span><\/p>

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                              ChatGPT Powered Custom Chatbot Showing Citations and Sources<\/span><\/span><\/strong><\/p>

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                              We hope you’re enjoying your experience with ChatGPT and it’s ability to transform your business! \ud83e\udd16 \u00a0 We’ve been working hard to enhance our ChatGPT-4 powered chatbot ingestion methods, and today, we’re excited to announce our game-changing, new feature: Document Upload! \ud83d\udcc1 \u00a0 Upload Documents To ChatGPT-Powered customer-service Chatbot Here’s what’s new: \u00a0Effortless Uploads: Simply… Lees verder upload-chatgpt<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":5050,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[20],"tags":[17,34,23],"class_list":["post-5047","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service","tag-chatgpt","tag-chatgpt-making-things-up","tag-customer-services","entry"],"acf":[],"_links":{"self":[{"href":"https:\/\/customer-service.ai\/nl\/wp-json\/wp\/v2\/posts\/5047","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customer-service.ai\/nl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/customer-service.ai\/nl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/customer-service.ai\/nl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/customer-service.ai\/nl\/wp-json\/wp\/v2\/comments?post=5047"}],"version-history":[{"count":87,"href":"https:\/\/customer-service.ai\/nl\/wp-json\/wp\/v2\/posts\/5047\/revisions"}],"predecessor-version":[{"id":5151,"href":"https:\/\/customer-service.ai\/nl\/wp-json\/wp\/v2\/posts\/5047\/revisions\/5151"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/customer-service.ai\/nl\/wp-json\/wp\/v2\/media\/5050"}],"wp:attachment":[{"href":"https:\/\/customer-service.ai\/nl\/wp-json\/wp\/v2\/media?parent=5047"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/customer-service.ai\/nl\/wp-json\/wp\/v2\/categories?post=5047"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/customer-service.ai\/nl\/wp-json\/wp\/v2\/tags?post=5047"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}