CustomerService is a subscription-based AI solution that uses ChatGPT + ALL your business data to build a custom chatbot for your business. It works by ingesting your data, including your website content, helpdesk, knowledge bases, documents, Youtube videos, podcasts, etc and uses this information to let ChatGPT-4 respond to customer and employee inquiries.
So in short: Anything that you can do with ChatGPT-4 but with your data .
The result is a personalized ChatGPT-powered chatbot that is unique to your business and understands all the details of your products, services, and customers. With CustomerService, you can improve your customer service and customer engagement, and increase the efficiency of your employees.
CustomerService uses your data to build a custom chatbot by ingesting the information you provide into our system. This information can include your company’s website content, knowledge base, business and product information documents including PDF, Microsoft Office documents, Google docs, customer data, Youtube videos, podcasts and other relevant content.
Our secure and privacy-preserving cloud platform then ingests this content and uses this information to respond to queries with ChatGPT.
The result is a Custom ChatGPT-style bot that can have a deep understanding of your business and customers, allowing it to provide personalized and accurate responses, without hallucinations , to a wide range of inquiries. This bot can then be embedded into your website, used as a LiveChat or integrated into your systems via the API.
To get started with CustomerService, simply sign up for a subscription to our service. After the 2-minute setup, our system will get to work building a custom chatbot trained on your specific content.
You can get started quickly just by uploading your documents. Or you can use your website sitemap. Our subscription plans are simple and flexible, so you can select the one that best fits your business requirements and budget.
CustomerService offers the following pricing models to meet a variety of business needs.
Please visit our pricing page to see the full set of features and subscription plans.
You can provide your business content and data to CustomerService in various ways, using the CustomerService interface for your project.
You can provide the Sitemap of your website, using which CustomerService can index the entire content of your website and refresh it periodically to check for any new content.
You can also upload ALL your documents like PDF file, Microsoft Office documents, Google docs, etc. The platform supports 1400+ document formats including audio formats and podcasts.
New: You can now also mix-and-match and add data from multiple sources to create a “source of truth” with your chatbot.
Yes. You can personalize your CustomerService chatbot to create a branded experience for your customers and employees, with the desired settings. See this example of a branded chatbot.
You can customize the logo, background color or image to align with your brand’s visual identity. You can also customize the Chatbot language and default source used by the Chatbot to provide responses.
New: And now, “Premium” and “Enterprise” plans can remove the “Powered by CustomerService” branding for a true while-label / reseller experience.
Yes. You can upload your documents in 1400+ formats including PDFs, Microsoft Office docs, Google docs.
We also support Youtube/Vimeo videos and audio/podcast files. We support the most extensive suite of document formats in the industry.
Yes, you can simply go to your CustomerService dashboard, and upload the documents to build your custom chatbots in minutes! CustomerService is a no-code CustomerService chatbot builder requiring zero technical expertise.
CustomerService does read the text from the tables (in PDF and Excel/CSV files). However, do note: ChatGPT (and CustomerService) is quite bad at analytics and math. So if your use case is related to counting and analytics, CustomerService might not be a good choice.
However, anything related to searching for content in the tables and then creating text responses based off that, should work remarkably well.
The documentation about using CustomerService API is available at the following link: #
Yes, CustomerService supports 1400 file formats including PDF, Microsoft Office documents, Google Docs, Text files, and Audio/Video files.
Yes, you can upload specific files and sitemaps with specific URLs to train your CustomerService chatbots.
Yes – please see : #
PS: Here is an initial cookbook ( #). More guides and cookbooks should be on the way soon.
Unfortunately we do not have free trials at this time, but might add free trials in a couple of months.
Currently, the demand is very heavy and we just don’t have the resources to support free trials. Please feel free to check out our demo at https://customer-service/demo or the Livechat in the bottom right of this website.
CustomerService provides numerous benefits for your business by using your business data to build a custom ChatGPT-style chatbot. With CustomerService, your business can expect enhanced customer service, improved search & lead generation, and much more efficient employees. This leads to growing revenue and lowering costs with secure and privacy-preserving platform.
Think about it : What if ChatGPT knew about all your business content ? How would customers and employees benefit from it?
By having a custom AI chatbot that has ingested your specific data and information, your business can provide better customer experience and employee efficiency. Customers can interact with the chat widget on your website. Or even use the LiveChat option to engage with your content. Advanced users can use the API to integrate the chatbot functionality into their workflows.
CustomerService is designed to work with a wide range of data and information, including text-based data such as website content, customer inquiries, product descriptions, FAQs, and more. We support 1400+ document formats including PDF files, Microsoft Office docs, Google docs and more that can be ingested into the chatbot. We have now added support for Youtube / Vimeo videos and audio/podcasts.
You can also add other business-specific information from multiple sources to your chatbot. The more data you provide, the more accurate and effective your CustomerService chatbot will be in delivering the results you need for your business.
Customer Service is based on your business content. These results in tailored responses based on your business – not generic responses you would see in ChatGPT.
CustomerService is powered by the same advanced AI language models (LLMs) that power OpenAI’s ChatGPT-4, so you get the latest in AI technology. And since it has ingested your data, it can generate more accurate and relevant responses, without hallucinations. This enhances the overall performance and personalization, allowing your business to benefit from improved customer engagement, higher efficiency, and increased sales.
As AI technologies continue to advance, we will automatically include the latest AI technology in all CustomerService chatbots, so you can benefit from the latest AI technology always and automatically
CustomerService can be used in a variety of ways to improve your business operations. Some of the most common use cases include customer service, marketing and help desk. But just ask yourself: What if ChatGPT knew all my business content? The list of use cases emerging on a daily basis is simply mind-boggling
The most straightforward way is to embed the chatbot into your website, either as a widget or as a LiveChat option. This lets your visitors engage with your business content and get quick accurate answers at any time, rather than waiting hours for a live agent. The other common way is to have employees use the chatbot privately via the secure dashboard. To ensure the security and privacy of your data, the default behavior is private.
CustomerService can also be integrated into your existing systems and processes using the API, allowing you to take advantage of the insights and knowledge that it has acquired from your data to improve your operations and create a more effective and efficient business.
Yes, CustomerService API is included in all the plans. You can use the API to programmatically build the bot and query it to integrate the chatbot into your existing systems and platforms and even build apps.
Using Zapier, you can currently integrate the API into 5000+ systems.
At this time, we support 92 languages including: Arabic, Awadhi, Azerbaijani, Bashkir, Belarusian, Bulgarian, Bhojpuri, Bengali, Bosnian, Catalan, Mandarin, Czech, Welsh, Danish, German, Dogri, Greek, English, Spanish, Estonian, Basque, Persian (Farsi), Finnish, Faroese, French, Irish, Galician, Gujarati, Hindi, Chhattisgarhi, Croatian, Haryanvi, Hungarian, Armenian, Indonesian, Italian, Japanese, Javanese, Georgian, Kazakh, Kannada, Korean, Konkani , Kashmiri , Kyrgyz, Lithuanian, Latvian, Maithili, Montenegrin, Macedonian, Mongolian, Moldovan, Marathi, Malay, Maltese, Marwari, Min Nan, Nepali, Dutch, Norwegian, Oriya, Punjabi, Polish, Pashto, Portuguese, Brazilian Portuguese, Rajasthani , Romanian , Russian, Sanskrit, Santali, Sindhi, Sinhala, Slovak, Slovenian, Albanian, Serbian, Swedish, Swahili, Tamil, Telugu, Tajik, Thai, Turkmen, Turkish,Tatar,Ukrainian,Urdu,Uzbek,Vietnamese,Wu,Cantonese(Yue)
Yes, we use OpenAI’s LLM and ChatGPT-4. Unlike competitors, we do not support ChatGPT 3.5 .
Once you build your CustomerService bot, you can use it to add real value to your business:
Absolutely. You can embed the CustomerService bot into your website, use it as a LiveChat agent and even use the API to integrate it into your apps and systems.
Yes – CustomerService now has full turn-by-turn conversations similar to how you see in ChatGPT. So you can use it to build rich prompts as well as “chain of thought” prompting that helps you work through a problem.
CustomerService leverages ChatGPT-4 APIs for its service. The primary use cases for CustomerService are to address questions and provide insights based on business content. Therefore, while it is possible by selecting the response source as “My Content + ChatGPT”, however code generation is not a primary use case for CustomerService.
Yes, Customer Service supports 92 popular languages. I can understand your content in these language as well as answer questions in these different languages.
Language is a key aspect of ChatGPT. We have run tests where ChatGPT can be given content in Arabic, and then asked a question in German and then asked to respond in Japanese. All in our single user query.
Customer Service solution works for content across all industries. Since the content loaded by an organization is expected to be tailored to the domains in which they operate, CustomerService responses will be similarly tailored based on the content.
CustomerService provides a range of support and resources for its customers. This includes access to our online knowledge base, as well as email support from our customer service team.
But wait: We use our own system to provide you with a full knowledge repository for our business. Rather than traditional email, try asking CustomerService using our website widget. Anything you see on the website is now a question away.
Additionally, for enterprise customers, we offer training and onboarding services to help you get the most out of your custom chatbot. We also provide ongoing updates and improvements to our platform to ensure you always have access to the latest technology and information about the same.
The chatbot’s performance and accuracy is impacted by the quality and volume of the data it is trained on, so it’s important to regularly review and update your training data as needed.
Additionally, CustomerService is a cloud-based subscription platform and there are limitations to the amount of data we ingest (based on your plan) and number of queries your chatbot can handle in any given month, based on your subscription plan. Finally, relevant laws and regulations apply, and customers are responsible for ensuring their use of the chatbot is in compliance with these regulations.
On average, it takes a few minutes to fully index your data.
The exact time it takes will depend on the amount and type of data. File processing is quick (seconds). Website crawling could take longer (minutes or hours depending on the speed and size of your website). Most small business bots build in less than 5 mins.
Yes. Your data is fully encrypted and files are stored only when you choose to. Files are encrypted in transit, and encrypted at rest. We use secure vendors like AWS and Stripe. See our full list of security principles.
Moreover, your chatbot is fully-self contained, which means it does not share ANY data with other chatbots, even within your own account.
And by default, your chatbot is private, which means only authorized users can query your chatbot. We understand the importance of your data security and privacy and are fully committed to ensure that the chatbot and your data are secure, confidential and private.
Update: And as of March 1st 2023, OpenAI has confirmed that they do not use your data for training purposes. Since we use the ChatGPT API, no parts of your data will be used for training purposes by OpenAI.
You have two options:
Option 1 (AI) : Guess what? We’ve built a CustomerService chatbot with all our business content. So if you want to quickly test our system or have questions, use this ChatGPT-style chatbot that knows all our information. Ask It Anything!
Option 2 (Human) : You can use the traditional method and contact us. We try to answer all questions (using a real human) in 1-2 business days.
As of March 1st 2023, OpenAI has now clarified that they do NOT use data from API calls in their training. And as we use the ChatGPT-4 API, your data and queries are NOT used in any of their ML training.
Yes. We use the ChatGPT-4 API which has limits on the response length, so the response for a single user query can be up to about 4500 words
CustomerService API is included in all the plans. You can use the API to query the bot and integrate the chatbot into your existing systems and platforms and even build apps. You can even use it with Zapier to connect it to your systems.
CustomerService offers a wide range of customization options to help businesses create chatbots matching their business requirements. The list of customization options are listed below:
A step-by-step guide for customization is included in the following article: https://CustomerService.ai/how-to-customize-the-appearance-and-language-of-your-CustomerService-chatbot/
The chat conversations (with full session history) are currently via the API. They will soon also be available in the dashboard.
Yes – using the API. Please see: https://docs.CustomerService.ai/reference/quickstart-guide
Yes – You can delete and manage your conversations in the Dashboard for your chatbot.
All data uploaded to a bot stays within that silo. It is not even shared with other bots in the same account. You can see our security principles here:
https://CustomerService.ai/security/
Also, OpenAI has now clarified that they do not use data from API calls in their training (aka: the infamous Samsung issue!). You can see:
It’s not possible to control the text entered by a user in the chatbot, however the responses to the questions can be controlled by the business / organization which has deployed the CustomerService chatbot.
In fact, CustomerService takes great pride in providing a rock-solid context boundary around your business content, so that responses are from within your organization’s information. Please see: https://CustomerService.ai/hallucinations/
This is a feature we are working on called “Persona”. This will let you customize how the bot behaves. It should be ready in a couple of days.
We take data protection seriously at CustomerService. Our security measures include strong encryption, access controls, and a robust system architecture designed to prevent unauthorized access or data breaches.
For an in-depth understanding of how we ensure data protection, please refer to our security principles at https://CustomerService.ai/security/. We are committed to regularly updating and improving our security practices to protect your business data effectively.
To upgrade or change your subscription plan, simply log in to your CustomerService account and navigate to the Billing page. From there, you can select a new plan that best fits your needs and proceed with the upgrade. The change in subscription plan will take effect immediately.
To cancel your Customer Service subscription, please follow these steps:
To update your billing information for CustomerService, log into your account and navigate to the “Billing” section. From there, you can update your payment method or billing information as needed. We use Stripe to securely store and manage your billing information.
To view your subscription billing history, log in to your CustomerService account and go to the “Billing” section. Here, you can access all the invoices and payment information related to your subscription.
You can make payments for your Customer Service subscription using your credit card. We support wire transfers and ACH billing for Enterprise customers.
You can reach out to the customer support team for assistance with any issues regarding your subscription payment. They will be able to help you resolve the issue and answer any questions you have. You can reach the customer support team through the “Contact Us” page.
If you miss a subscription payment due to a failed credit card, your CustomerService service will be suspended and the chatbot will stop responding to queries. After 30 days, all your data will be deleted. To resume service, please update the credit card as soon as possible. If you have any difficulties or questions, please reach out to our customer support team for assistance.
Invoices for your subscription charges are automatically sent by our credit card processor, Stripe, to the email associated with your account.
Due to heavy demand, we have no discounts or promotions at this time. We might have free trials and discounts at a later time.
We hold our customers responsible for managing their accounts, credit limits, and overages. Refunds are only applicable to the current subscription charge on your account, not for overage charges from the prior month. Please note that we incur significant cost to index your content and respond to chatbot queries.
If you feel that a refund is justified, please respond directly to hello@CustomerService.ai to begin the discussion about a possible refund. We ask that you cancel your account first to process a full refund to speed up the potential refund process.
We will respond to your request within 1-2 business days. Your refund request will be timestamped and honored when you send your email. We appreciate your patience and understanding.
You can select a pricing plan to meet your business need based on the amount of data you want to utilize, and number of CustomerService chatbot queries you want to offer per month.
As a rule of thumb: The $49 plan is usually good for up to 50MB of data (50MB is usually about 10M words, the average webpage is usually 5000 words). Your data usage might vary (depending on the size of your webpages or documents).
It is recommended to sign up for a higher plan and then adjust later because indexing will stop immediately when you hit your plan limits.
A project is basically a single chatbot. The chatbot is a self-contained ChatGPT chatbot trained on your data. Our basic $49 plan lets you have 3 active chatbots and higher pricing plans support more.
So, for example: You could create one chatbot with your website content. And create a separate chatbot with your support documents for internal use.
You can delete unused chatbots to stay within your plan limits. This lets you create “throwaway” chatbots for quick use.
A “page” is basically a single resource like a “webpage”, “document”, “file”, “video” or “audio”. Our basic $49 plan lets you create chatbots with up to 1000 “pages”. This could mean 1000 webpages. Or 1000 uploaded documents. Or a mix of webpages, documents or videos.
So, for example: You could create a chatbot with your website content which has 532 webpages. Then add 100 documents from your support team. Then add 50 YouTube videos. This would make it 532 + 100 + 50 = 682 “pages”
Important: When your chatbot hits the plan’s “pages” limit, the system will stop crawling and processing your “pages”. And you will see the “LIMITED” icon in your crawl status page. It is recommended to sign up for the correct plan depending on the number of “pages” your business needs.
One common misconception: If your PDF file has 100 pages, it counts as 1 “page” in our system, not 100.
The plan limits are across the entire account. For example: If you sign up for the $49/month plan, you can index 10 million words across 3 “projects”. This allows you to share your plan limits across the 3 projects.
It is recommended to sign up for the correct plan based upon the total data you plan on indexing.
Yes – please see information about our partner program.
To change your email, name or password in CustomerService, please log in to your account and navigate to the “Account Settings” section. There you will find options to update your email, name and password. If you encounter any issues, please don’t hesitate to reach out to our support team for assistance at hello@CustomerService.ai
From the Login page, select the “Forgot password?” option to reset your password.
support@customer-service.ai
© Copyright 2023
