When you hit your plan limit, the system will stop indexing new data (for “word” limits) or stop responding to queries (for “query” limits).

We would suggest signing up to the correct sized plan based on your data and query volume requirements. A good rule of thumb: 10M words is about 50MB of data (your actual words might vary!)

Please note: The “word” indexing credits are lifetime, not monthly.

Unlike traditional systems, indexing and storing “words” with LLMs (large language models) is a very expensive operation and so the “word” limits are for the lifetime of the plan.

This means that once you reach the limit, you’ve used up your word allowance, and the system will stop processing new data on the account (irrespective of whether you have deleted older projects).

This limit is not renewed every month; it’s for the lifetime of your plan. At that point, you will need to upgrade to a higher plan to add new data indexing capacity.

Basic and Standard plans are best for small teams. Pricing scales up with the usage of credits across your account. If you have multiple team members, then premium and enterprise plans are better suited to your needs and with these you will receive a higher level of support.

We hold our customers responsible for managing their accounts, credit limits, and overages.
Refunds are only applicable to the current subscription charge on your account, not for overage
charges from the prior month or additional charges added to your account. Please note that we
incur significant charges to index your content and respond to chatbot queries.

The content generated by CustomerService is based on the content indexed in your project + the
general language models supported by ChatGPT.

CustomerService supports all major credit cards and debit cards. We secure your payment method
using Stripe for your privacy and protection.

CustomerService does not accept Paypal, prepaid cards, or other cash apps at this time.

Ever since we built CustomerService (for our own needs actually!), we have been inundated with
friends and business colleagues who want their own CustomerService. Please see the testimonials

Please see our FAQ to get started. Even better: Just ask our CustomerService chatbot in the bottom right corner. This chatbot has indexed all of our business content. If you still need help, just email hello@CustomerService.ai.

Yes, CustomerService supports 92+ popular languages.

Unfortunately we do not have free trials at this time, but might add free trials in a couple of months.

Currently, the demand is very heavy and we just dont have the resources to support free trials. Please feel free to check out our demo or the Livechat in the bottom right of this website.

Yes – you can now white-label and remove the “Powered by CustomerService” branding (requires Premium plan or higher)